Folks LOVE to vent their anger online...
Ever made a client mad? We all have. It's part of being in business and dealing with humans. We can't please everyone and boy do they let everyone know when they feel they've been 'wronged'. The first place they go to shout it out is the internet. Facebook, Google, Yelp, they take to the keyboard to let the world know that your latte' is overpriced and served cold. What can you do about it?
First, you need to make sure you've claimed and have access to the most popular review sites so that you can reply back to their review. You don't want to go on the offensive AT ALL. Just acknowledge their plight and offer a solution (or condolences LOL). Their negative review rating will pull down your overall rating which in the eyes of a potential client is no bueno.
You can drive up the overall rating by getting more postive reviews. Those are a LOT harder to come by but, with persistance they will come. It takes a lot of time and energy to get those satisfied customers to speak their mind. That's where our online review management service comes in. We work with your client list to encourage new, positive reviews. We implement tools to help you capture good reviews for future clients and also curtail future bad reviews by having them submit a complaint form rather than posting a bad review.
Sign up today, your reputation is on the line, literally.